Front of House team training

Click here to view a simple one-page guide for FOH staff on First Table. It is important to share this with your team as the more clearly your staff understand what First Table is and why these guests are valuable, the more your venue will benefit from the partnership.

You can also watch and share this short video with your team for First Table best practice. It is ideal for team meetings, pre-service briefings, or as a quick refresher before a busy shift so everyone feels comfortable and consistent in how they talk about First Table. 

First Table diners are often first-time visitors looking to discover new favourites. A warm welcome and smooth experience increases the chances they return at full price, leave positive reviews, and recommend your venue to friends.

It is also important that you and your team are familiar with the terms of trade so you know exactly what to do if an issue arises.