Watch and share this quick 1-minute video with your team. The more clearly your staff understand what First Table is and why these guests are valuable, the more your venue will benefit from the partnership.
First Table diners are often first-time visitors looking to discover new favourites. A warm welcome and smooth experience increases the chances they return at full price, leave positive reviews, and recommend your venue to friends.
Key points covered in the video:
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How to recognise a First Table booking from your reservation system.
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The correct way to greet and seat guests who mention First Table.
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How to handle the early-bird discount confidently and professionally.
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Tips for delivering great service that encourages repeat visits.
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Common mistakes to avoid (e.g., confusion about pricing or the offer).
