First Table updated contact details FAQs

From the 1st of November 2026, First Table has updated it's support structure for our venues. For those venues who have been with us for a number of years, we have created some common questions to make things as easy for you in the transition. Ultimately the goal is to better support you and to ensure we are there to help when you need it!

Do I need to do anything?
Just save the contact details below and share them with your team. Nothing changes with your account, your listing or your agreement.

Who should I contact first?
For day-to-day changes, listing updates or booking queries, Customer Support is the fastest route and is available 24/7. For performance, growth opportunities, campaigns or commercial questions, contact Partner Success. If you're ever unsure, just get in touch and we'll point you in the right direction.

Can I still contact my local sales rep?
They will be focusing on bringing new restaurants to First Table, so Partner Success will now look after you. The Partner Success team have been fully briefed on your venues, so you won't need to start from scratch.

What if I need help outside business hours?
The Customer Support team have a 24/7 team so someone will be able to assist at any time.

How quickly will I hear back?
The Support Team will action most enquiries within the hour. The Partner Success team will reach out within 24 hours to help with your enquiry.

Will I have a dedicated Partner Success contact?
Rather than relying on one individual, you'll have access to our dedicated Partner Success team. The team is trained to understand your restaurant, performance and partnership with First Table, so you'll always have someone available who can pick up your enquiry and help.

Will Partner Success contact me, or do I need to contact them?
Both. Your Partner Success team will proactively check in when they spot opportunities to improve your performance, as well as being available when you'd like to discuss your partnership.

What kinds of things should I contact Partner Success about?
Anything related to getting more value from First Table, including performance, growing bookings, availability strategy, campaigns and promotions, or questions about your partnership.

What can Customer Support help me with?
Customer Support can quickly help with operational requests such as menus, opening hours, availability, block-outs, listing details and booking queries. They're available 24/7.

Can I make changes myself?
Yes. You can log in to your restaurant portal at any time to manage many parts of your listing yourself. Our Help Centre also has step-by-step guides if you need a hand.

What happens if I contact the wrong team?
Don't worry, we'll make sure your enquiry gets to the right person. For the fastest response, use Customer Support for day-to-day requests and Partner Success for performance, growth and commercial conversations.

Will my existing arrangements or terms change?
No. Your agreement and listing stay exactly as they are.

💡 We recommend saving these details in your phone and sharing them with your managers and front-of-house team so everyone knows where to go.

Customer Support Team
🕜 Available 24/7
📧 support@firsttable.com
📱 WhatsApp: TBD

Partner Success Team
🕜 Available Mon-Fri 8.30am - 5.30pm
📧 restaurants@firsttable.com
📱 WhatsApp: TBD