In Queenstown, the innovative integration of First Table with ResDiary has significantly streamlined operations at the popular restaurants Margo’s and odd saint, both part of New Zealand’s Future Hospitality Group.

Phoebe Woodward, responsible for events and marketing at Future Hospitality Group, explains the synergy of the integration: “The First Table and ResDiary integration is dynamic, as it gives the ability to change table availability to reflect the current demand in our venues at any point in time.” This flexibility is crucial in managing the flow of diners, particularly beneficial for the kitchen staff, who need to prepare for varying levels of demand.

First Table helps encourage diners to book off-peak times

The collaboration with First Table has been vital in creating a busy, lively vibe from the moment the doors open, as Phoebe notes, “We use First Table as a tool to encourage people into our venues during quieter periods as well..” This strategy not only enhances the atmosphere but also ensures a steady stream of customers, making it easier for the kitchen to manage orders efficiently.

Phoebe comments on its usability: “It’s super easy to use during service and it increases communication between the back and front of house. Simple things like having icons next to tables, so you know if the diners have just ordered drinks, or if they've ordered starters or mains, keeps the kitchen updated with how busy it's going to get.” This real-time information is crucial for the kitchen in anticipating and managing the workload.

The integration also aids in attracting new customers, as the First Table website acts as another touchpoint for a wider range of customers to find Margo’s and odd saint. Phoebe highlights the benefits, “First Table customers are always happy, and we frequently sell out as soon as the offers go live, which is a good marker for us.”

Phoebe praises its tailored approach: “The client service at ResDiary is a key benefit. They recognise that no venue is the same and are always willing to brainstorm and work with us to find solutions that are best tailored to what we need.”

The integration of First Table with ResDiary at Margo’s and odd saint highlights how technology can be effectively leveraged to streamline restaurant operations. By efficiently managing the flow of guests and facilitating better communication between staff, these restaurants have enhanced their kitchen operations, creating a smoother dining experience for both staff and customers.